The terms and conditions on this page set out the legal terms that apply to your use of the website www.mariacoman.com and will apply to all sales of products and tickets on the website.

The terms and conditions on this page are supplemented by the rest of the terms and conditions on the website and by Romanian legislation in force. Use of this website implies acceptance of all terms and conditions specified on the website. We reserve the right to modify the terms and conditions without prior notice.

1) The following terms are interpreted as follows:

mariacoman.com – website owned by the person Maria Coman

SUPPLIER/SELLER – any legal entity that sells its products through mariacoman.com

CLIENT – can be any natural person over 18 years of age or a legal entity that creates an account on mariacoman.com and places an order, which is subsequently confirmed by the Supplier

USER – any person over the age of 18 who browses mariacoman.com, even if they do not place any order

CONTRACT – any order placed is equivalent to a purchase contract, after the order is accepted by the Suppliers

When the above terms are used on mariacoman.com, they have the meaning given above.

You can identify these previously defined terms by the fact that they begin with a capital letter. When we refer to “we”, we mean mariacoman.com

2) General Terms

The price of products or tickets may change without prior notice to Users. Once an order has been placed and confirmed, its final price cannot be changed with respect to the Customer who placed the respective order.

The notification received by the customer immediately after placing the order is for information purposes only and does not constitute confirmation of the order. This notification can be made electronically (email) or by telephone.

The selling price of the products or tickets is the one displayed on mariacoman.com. It includes all taxes, except for courier fees. It can be modified at any time, without prior notice. Customers will always pay the prices existing on the site at the time of placing the products.

3) Site content

The information presented on the site (text, graphics, logos, button icons, images, video clips, etc.) may only be used for the purpose of informing mariacoman.com Users and Customers. They may not be used for other purposes without our written consent. The information may be reproduced by printing for personal use only. They may not be reproduced, distributed or transmitted to another person or incorporated into any kind of document or material.

Photos taken or edited by mariacoman.com may not be taken over or used for any purpose by third parties without our written consent.

Unauthorized use of this information (content) will result in legal liability, civil or criminal, as appropriate. Parts of the site or content may not be systematically extracted or reused without our written consent.

The descriptions of the products or items are made by the Suppliers. They assume the veracity of the information.

mariacoman.com is not responsible for possible color differences between those displayed on the monitor/device of the Customers/Users and that of the products.

4) About fraud

Any attempt by a person to access a user’s personal data, to modify the content of the mariacoman.com site or to affect the performance of the server on which the site runs will be considered an attempted fraud.

Any illegitimate access to a user’s personal data, unauthorized modification of the mariacoman.com site, or affecting the performance of the server on which the site runs will be considered fraud.

Fraud and attempted fraud will be punished according to the criminal law in force, and the injured parties may request compensation for moral or pecuniary damages in court, as the case may be.

5) Product delivery

After adding the desired product to the shopping cart and paying for the order, your payment will be recorded in our account, and then your order will be processed and registered for shipment.

The shipment of the products will be made within a minimum of 24 hours from the confirmation of the order except Sundays and Legal Holidays, with the exception of products that have mentioned a different delivery interval. We are not responsible for delays that may occur in the actual delivery process, after the package has been handed over by our team to the courier company.

The products sold are shipped by a specialized courier company.

The delivery cost is automatically calculated on the order completion page, according to your address.

Delivery is made within a maximum of 72 hours, for products in stock.

Our company reserves the right to delay or cancel deliveries of ordered products if they cannot be honored for reasons beyond our control.

6) Payment method

Both products and tickets can be paid for online by bank card.

7) Product return

Products purchased from us can be returned in the following situations:

a) The product you received does not comply with the specifications on our website

In this case, you can request the replacement of the product with a compliant one (if available in our offer) or you can request a refund of the value. You may also agree to receive another product, paying the price difference (if the replacement product is more expensive than the one originally ordered), or to have the difference refunded (if the replacement product is cheaper than the one originally ordered).

In this case, the customer must return the product, the return and shipping costs will be borne by us, if the same courier is used with which the respective order was originally shipped.

b) You were mistakenly delivered a different product than the one ordered
Please return the product as soon as possible, so that it can be replaced with the correct one. If the product you want is no longer available in our offer, you can request a full refund of the amount.

The return and shipping costs for the replacement product (if applicable) will be borne by us, if the same courier is used with which the respective order was originally shipped.

The buyer has a period of 14 days to withdraw from the contract, and this withdrawal period expires within 14 days from the day on which the buyer or a third party other than the carrier takes physical possession of the products.

8) Requirements for returning products

• To be eligible for return (exchange or refund), the returned product must not show any changes in its commercial appearance (scratches or other packaging damage).
• The product must be in its original, unopened, unused packaging.
• According to OUG 34/2014, art. 16, letters D and E, food and cosmetic products that are susceptible to deterioration or expire quickly or cannot be returned for health protection or hygiene reasons and that have been unsealed by the consumer are exempt from the right of return.
• The products must be accompanied by the accompanying documents: tax receipt or tax invoices.

9) Money return process

Based on art. 13 par. (2) of OUG. no. 34/2014 on consumer rights in contracts concluded with professionals, the consumer understands and expressly consents that the reimbursement of amounts will be made exclusively by bank transfer, meaning that he/she undertakes to provide the store with bank account details for the transfer of the amounts of money.

In any case, the Consumer will not be charged any fees as a result of such a refund. The refund process is 14 days from the receipt and validation of the conformity of the product/products at the warehouse.

If the consumer does not request a refund of the amount paid, but requests the replacement/exchange of the product, after our team finds that the return request is eligible (analyzing the situation/condition of the product), the consumer has the option of opting for one of the following options:

• replacement with an identical product from the website www.mariacoman.com (same type of product, same model, etc.), which has the same economic value as the returned product, at the time of purchase, provided that it is in stock;
• replacement with a different product from the website www.mariacoman.com, which has the same economic value as the returned product, at the time of purchase, provided that it is in stock.

10) Return form

If you have decided to return the product purchased from www.mariacoman.com, please complete the return form attached below (PDF) and we will contact you as soon as possible to resolve the issue.

The form must be completed by the client and sent to our email address: mariacomanoffice@gmail.com

11) Can ordered tickets be returned?

A ticket purchased for an event that will take place cannot be returned!!

12) Force majeure

Suppliers reserve the right to delay or cancel product deliveries ordered if they cannot be honored for reasons beyond their control, such as adverse weather conditions, epidemics, protests, etc.

Each party has the right to notify the other party about the automatic termination of the Contract, if within 15 days, one of the events from the previous point does not cease. In this case, neither party can claim the payment of damages from the other.

13) Disputes

Any dispute arising between Customers, Users or Suppliers and mariacoman.com will be resolved amicably. If the dispute cannot be resolved amicably, it will be resolved by the competent courts.

In court, disputes will be resolved according to Romanian legislation.